Information We Collect
When you contact us through this website, we collect the information you provide directly — typically your name, phone number, email address, the service you need, your city or ZIP code, and any message you include. If you call the number listed on this site, we receive your phone number the same way any business would.
We also collect some information automatically when you browse this site, such as the pages you view, the device and browser you're using, and how you arrived here. This is standard analytics information and is not tied to your name unless you've also submitted a form.
How We Use Your Information
We use the information you provide to respond to your request, schedule an estimate or a job, keep internal records of the work we perform, and follow up after a job is finished. We do not sell your personal information to third parties, and we do not use it for purposes unrelated to responding to you and running our business.
Cookies and Analytics
This site uses Google Tag Manager and Google Analytics (GA4) to understand how visitors use the site — which pages get viewed, how people navigate, and which parts of the site are working. These tools use cookies and similar technologies. You can control cookies through your browser settings, though disabling them may affect how parts of this site function.
Call Tracking
The phone number displayed on this site may vary depending on how you found us, through a call-tracking service (LeadConnector) that uses dynamic number insertion. This lets us understand which marketing efforts lead to calls — it does not change who you're calling or how we respond, and every number displayed on this site reaches Central Valley Water Restoration.
Website Forms and Lead Handling
Information you submit through a form on this site is sent to our lead-routing system and to an internal notification email, so a member of our team can follow up. Forms on this site are protected by Cloudflare Turnstile, a tool that helps confirm a form was submitted by a person rather than automated software, without requiring you to solve a traditional puzzle-style challenge.
Third-Party Services We Use
This site uses a small number of third-party tools, each for a specific purpose:
- Elfsight — displays our customer reviews on this site, pulled from the review platforms our customers use.
- Google Tag Manager and Google Analytics (GA4) — site analytics, described above.
- LeadConnector — call tracking with dynamic number insertion, described above.
- Cloudflare Turnstile — spam and bot protection on our forms.
Each of these providers has its own privacy practices governing how it handles data on its own systems.
Your California Privacy Rights (CCPA/CPRA)
Central Valley Water Restoration is a California business, and California residents have certain rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know what personal information we've collected about you, the right to request deletion of that information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell your personal information. If you'd like to exercise any of these rights, contact us using the information below.
Data Retention and Security
We keep the information you provide for as long as reasonably necessary to respond to your request, complete a job, and maintain business and legal records. We take reasonable steps to protect the information you share with us, though no method of storing or transmitting information online is completely secure.
Children's Privacy
This site is intended for adults seeking restoration services and is not directed at children. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time as our tools or practices change. The version posted on this page is the current one.
Contact Us
Questions about this policy, or requests related to your information, can be sent to water@cvwrestoration.com or by calling (559) 999-1447.